ravn

Ravn Terms of Service

Version 2026-11-04 · Last updated 4 November 2026

These Terms of Service ("Terms") are a binding agreement between you and Rook Industries, Inc., a Wyoming corporation ("Rook", "we", "us"), which provides Ravn. "You" means the business or organization that creates or uses a Ravn account, and the individual accepting these Terms confirms they have authority to bind it.

You accept these Terms by creating an account, by using an API key, the MCP server, the CLI, the browser extension or the website tools, or by clicking or sending a confirmation that you accept them. If you don't accept them, don't use Ravn.

Section 15 contains a binding arbitration agreement and a class-action waiver.

1. What Ravn is: software, not a data seller

1.1 Software. Ravn is software. It provides tools, through an API, a remote MCP server, a command-line interface, a browser extension and a website (together, the "Service"), that run checks and lookups at your direction. Examples: checking whether an email address accepts mail, guessing the likely work email for a person and company you name, reading a website you name, validating a phone number, and running searches on your own accounts with third-party data providers.

1.2 We don't sell personal information. Rook doesn't sell, rent or license databases of people. The only database Rook offers is a directory of business information (the "Business Directory"). It contains company names, categories, addresses, websites, main phone lines, generic role addresses such as info@ or sales@, and similar facts about businesses.

1.3 You decide what is looked up. Every lookup about a person is started by you, or by software or an AI agent acting for you. It uses the inputs you choose and the sources you choose or connect. Rook doesn't choose whom you look up, why, or what you do with the results.

1.4 Business use only. The Service is for business purposes only. It is not offered to consumers for personal, family or household use. You must be at least 18 and acting for a business.

2. Your account

2.1 Give accurate account information and keep it current. One account per business, unless we agree otherwise.

2.2 Your keys. Keep your API keys, tokens and sign-in codes secret. You're responsible for all activity under your account and keys, including activity by your employees, contractors, software and AI agents, whether or not you authorized it. Tell us right away at security@askravn.com if a key is compromised, and revoke it.

2.3 We may refuse, suspend or close accounts as described in Section 8.

3. Your data and our role

3.1 Customer Data means everything you or your agents send to or create in the Service and everything the Service returns to you, other than Business Directory records. That includes lists and inputs you submit, results of lookups you run, results from your connected provider accounts, and anything you save in your account.

3.2 You control Customer Data. As between you and Rook, you own Customer Data and decide why and how it is processed. For privacy laws, you are the "business" or "controller", and Rook is your "service provider", "processor" or "contractor". Rook processes Customer Data only to provide the Service to you, as described in the Data Processing Agreement at askravn.com/dpa (the "DPA"). The DPA is part of these Terms.

3.3 Each account is separate. Rook doesn't:

Rook may create aggregated or de-identified statistics that can't reasonably identify any person or customer, such as usage counts and error rates, and use them to run and improve the Service.

3.4 Lookup history and retention. If lookup history is turned on for your account, your results are kept there until you delete them, until the retention period stated in the Privacy Policy runs out, or until your account closes, whichever comes first. We delete Customer Data within 30 days after your account closes, except where the law requires us to keep it.

3.5 Opt-outs apply to your account too. Anyone may ask Rook to stop processing their email address or phone number (an "Opt-Out"). You instruct and authorize Rook to apply every Opt-Out to the Service. That means Rook may:

Rook doesn't have to tell you which entries were removed.

4. Your third-party provider accounts

4.1 Some tools run on your own account with a third-party data or telecom provider, such as People Data Labs or Twilio (a "Provider"). You connect it by giving us your Provider key.

4.2 By connecting a Provider key, you confirm and promise that:

4.3 Your Provider supplies the data; Rook doesn't. Your relationship with your Provider is between you and the Provider. Rook isn't a party to it and isn't responsible for:

Provider charges are yours.

4.4 Rook stores Provider keys encrypted, uses them only to run the tools you call, and deletes them when you remove them or close your account.

5. Your responsibilities

5.1 Following the law is your job. You're solely responsible for how you collect, use, store and act on Customer Data, and for complying with every law that applies. That includes:

5.2 Your legal basis and notices. You're responsible for having a lawful basis for every lookup you run and every message you send, and for giving any notice and getting any consent the law requires.

5.3 Honor opt-outs and unsubscribes. You must honor every unsubscribe, do-not-contact and opt-out request you receive. When Rook tells you about an Opt-Out, you must stop using and delete the affected data in your own systems as the law requires.

5.4 AI agents and automation. If you connect the Service to an AI agent, workflow or other automated system, you're responsible for:

5.5 Accuracy. You must check any result before relying on it for anything important. See Section 11.

6. Acceptable use

You must not, and must not let anyone else:

a. Use any result for an FCRA purpose. That means deciding anyone's eligibility for credit, insurance, employment, housing, a government benefit or license, or any other purpose covered by the Fair Credit Reporting Act or a similar law. Rook isn't a consumer reporting agency, and results aren't consumer reports.

b. Send prohibited messages. No spam or unsolicited messages that violate law. No calls or texts without the consent the law requires. Don't contact anyone who has opted out, unsubscribed, or is on a do-not-call list where that's prohibited.

c. Harm people. Don't stalk, harass, threaten, dox, discriminate against, defraud or impersonate anyone. Don't locate or track a person for non-business reasons. Don't look up people for personal, family or household purposes.

d. Target protected groups. Don't look up or target children under 18. Don't target people based on sensitive characteristics such as health, religion, sexual orientation, immigration status or precise location.

e. Resell the data. Don't resell, sublicense, publish or distribute results or Business Directory records as a data set, list or database. Don't use them to build or improve a competing data product or service.

f. Scrape restricted sources through Ravn. Don't use the Service to scrape, or try to scrape, social networks or any site whose terms or technical measures prohibit it. Don't try to get around the Service's robots.txt and social-network blocks.

g. Abuse the Service. Don't get around rate limits, plan limits or security. Don't share keys across organizations. Don't probe, scan, overload, reverse engineer or attack the Service. Don't misrepresent your identity or purpose.

h. Break sanctions. Don't use the Service where U.S. sanctions or export laws prohibit it, or for or on behalf of a sanctioned person.

i. Break the law. Don't use the Service in any other unlawful, deceptive or harmful way.

7. Business Directory

7.1 Licence. For as long as your account is active, Rook gives you a limited, non-exclusive, non-transferable right to use Business Directory records for your internal business purposes, subject to these Terms.

7.2 Sources. The Business Directory is compiled from open data and from businesses' own public websites. It includes data from the Overture Maps Foundation, made available under the Community Data License Agreement – Permissive, Version 2.0 (cdla.dev/permissive-2-0). Where that licence requires, you must keep its notice with any copy of that data you share.

7.3 Opt-outs. Some businesses are run by one person. Rook applies Opt-Outs to the Business Directory too.

8. Suspension and termination

8.1 Suspension. Rook may suspend or limit your account or any key immediately, with or without notice, if Rook reasonably believes:

8.2 Termination. You may close your account at any time. Rook may end these Terms for any reason with 30 days' email notice, or immediately for a breach.

8.3 What survives. Sections 3.3–3.5, 5, 6, 9.4, 10, 11, 12, 13, 14, 15 and 16, and any unpaid fees, survive the end of these Terms.

9. Plans, fees and renewal

9.1 Plans. Plans, prices and allowances are shown on the pricing page and at checkout. The Free plan may be changed or ended at any time.

9.2 Automatic renewal. Paid plans renew automatically each month at the then-current price, and your payment method is charged at the start of each period, until you cancel. You can cancel online at any time in the billing portal (or with ravn billing). Cancelling stops the next renewal, and your plan stays active until the end of the current period.

9.3 Price changes. We'll email you at least 30 days before a price change takes effect at your next renewal.

9.4 Refunds and taxes. Fees aren't refundable, including for partial periods, unused allowance or lookups that found nothing, except where the law requires a refund. Prices don't include taxes. You pay any applicable sales, use, VAT or similar taxes, except taxes on Rook's income.

9.5 Non-payment. If a payment fails, we may suspend paid features until it's paid.

10. Intellectual property

10.1 Rook and its licensors own the Service, the software, the Business Directory as a compilation, and everything about them, other than Customer Data. These Terms grant no rights beyond those stated here.

10.2 The Ravn CLI and the published skills files may also be offered under an open-source licence stated in their package. That licence covers the code only, not access to the Service.

10.3 If you send suggestions or feedback, Rook may use them freely and owes you nothing for them.

10.4 Rook won't use your name or logo publicly without your permission.

11. Disclaimers

THE SERVICE, ALL RESULTS AND THE BUSINESS DIRECTORY ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT THE LAW ALLOWS, ROOK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE.

ROOK DOESN'T WARRANT THAT:

RESULTS ARE AUTOMATED ESTIMATES AND ARE NOT LEGAL ADVICE.

12. Limitation of liability

12.1 TO THE FULLEST EXTENT THE LAW ALLOWS, ROOK AND ITS AFFILIATES, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS AND AGENTS, WON'T BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES. THEY ALSO WON'T BE LIABLE FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA OR BUSINESS, OR FOR ANY REGULATORY FINES OR PENALTIES IMPOSED ON YOU. THIS APPLIES HOWEVER THE LOSS IS CAUSED, AND UNDER ANY THEORY OF LIABILITY, EVEN IF ROOK WAS TOLD IT WAS POSSIBLE.

12.2 TO THE FULLEST EXTENT THE LAW ALLOWS, ROOK'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID ROOK FOR THE SERVICE IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) US$100.

12.3 These limits are a fundamental part of the deal, and they apply even if a remedy fails of its essential purpose. They don't limit your obligations under Sections 5, 6, 9 and 13.

13. Your indemnity

You'll defend, indemnify and hold harmless Rook and its affiliates, and their officers, directors, employees, contractors and agents, from and against all claims, demands, investigations, losses, damages, fines, penalties, settlements, costs and expenses (including reasonable attorneys' fees). This covers anything arising out of or relating to:

a. Customer Data, and how you or your agents collect, use, store, disclose or act on it;

b. any message, call, text or other communication sent by you or for you, or by your agents;

c. your Provider accounts and agreements;

d. your breach of these Terms or the DPA, or your violation of any law or third-party right; or

e. anything done using your account or keys.

Rook may take part in the defence with its own counsel at its own cost. You may not settle any claim that imposes any obligation or admission on Rook without Rook's written consent.

14. Legal requests and cooperation

Rook may preserve and disclose information, including Customer Data, when Rook believes in good faith that it's required by law, subpoena or court order, or needed to protect someone's safety, Rook's rights, or the Service. Where the law allows, Rook will try to tell you before disclosing Customer Data. You'll cooperate with any reasonable request from Rook about a complaint or inquiry concerning your use.

15. Disputes: arbitration and class-action waiver

15.1 Informal resolution first. Before starting arbitration, a party must send the other a written notice describing the claim and the relief sought, and allow 30 days to resolve it informally. Notices to Rook go to support@askravn.com, subject line "Legal notice", with a copy to Rook's registered address.

15.2 Binding arbitration. Any dispute, claim or controversy arising out of or relating to the Service or these Terms, including their formation, scope or enforceability, will be resolved by final and binding individual arbitration. The arbitration is administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator. It takes place in Sheridan County, Wyoming, or by video if the arbitrator agrees, and is governed by the Federal Arbitration Act. Judgment on the award may be entered in any court with jurisdiction.

15.3 Exceptions. Either party may:

15.4 Class-action and jury waiver. CLAIMS MAY BE BROUGHT ONLY IN A PARTY'S INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF DIFFERENT CUSTOMERS. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

15.5 Mass filings. If 25 or more similar arbitration demands are filed against Rook by or with the help of the same counsel or coordinated group, they will be administered in batches of up to 25. One batch at a time is arbitrated, and the fee and filing schedules apply per batch, to the extent the AAA rules allow.

15.6 Time limit. Any claim must be brought within one year after it arises, or it's permanently barred, to the extent the law allows.

15.7 If the waiver fails. If Section 15.4 is found unenforceable for a claim, that claim must be severed and heard in the state or federal courts in Wyoming. Both parties consent to those courts' jurisdiction for that purpose.

16. General

16.1 Governing law. Wyoming law governs these Terms, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs Section 15.

16.2 Changes to these Terms. We may update these Terms. For material changes, we'll email account holders and post the new version at least 30 days before it takes effect, except for changes required by law or made for security, which may take effect sooner. Continuing to use the Service after the effective date means you accept the new version. If you don't accept it, close your account before then.

16.3 Order of precedence. For anything about processing personal data, the DPA wins over these Terms. A signed order form or agreement with Rook wins over both, but only for what it expressly changes.

16.4 Other terms.

Contact

Rook Industries, Inc. · 30 N Gould St Ste R, Sheridan, WY 82801, USA · support@askravn.com · privacy@askravn.com · security@askravn.com